Shipping Policy

Orders are checked, prepared and packed before dispatch. You will receive confirmation once an order has been received and again once it has been dispatched.

Processing timeframes will be confirmed on this page before online ordering opens.

Available delivery destinations are shown at checkout. Orders can only be placed for destinations listed there.

The confirmed list of destinations will be published on this page prior to launch.

Available delivery services are presented at checkout based on your delivery address and the contents of your order. The carriers and services used will be confirmed prior to launch.

Shipping charges are calculated and displayed at checkout before payment is completed. Final rates will be published on this page prior to launch.

Estimated delivery timeframes are indicative only and begin from dispatch, not from the time an order is placed. Delivery may be affected by carrier delays, weather, public holidays and peak periods.

Confirmed timeframes will be published on this page prior to launch.

Where tracking is available for the selected delivery service, tracking details are provided with your dispatch confirmation.

If your order has not arrived within the expected timeframe, contact our team with your order details and we will follow it up with the carrier.

Please check your delivery address carefully before completing an order. We are not responsible for orders delivered to an incorrect address supplied at checkout, and additional charges may apply to redeliver an order.

If you notice an error, contact us as soon as possible — we will amend the address if the order has not yet been dispatched.

If a parcel arrives damaged, or is confirmed lost in transit, contact our team with your order number and, where possible, photographs of the packaging and contents so we can resolve it.

Your rights under the Australian Consumer Law are not affected by this policy.

Where international delivery is offered, the destinations and services available are shown at checkout. Any duties, taxes or customs charges applied by the destination country are the responsibility of the recipient.

International availability will be confirmed on this page prior to launch.

For any delivery question, contact our team through the contact form with your order details and we will assist.