Returns Policy

Returns are accepted in accordance with this policy and with your rights under the Australian Consumer Law. Products should be returned in the condition in which they were received, with proof of purchase.

Final eligibility conditions will be confirmed on this page prior to launch.

Any change-of-mind returns we choose to offer will be described on this page, including the applicable conditions and timeframe. These are separate from, and in addition to, your rights under the Australian Consumer Law.

If you receive an item you did not order, contact our team with your order number and we will arrange for the correct item to be supplied at no additional cost to you.

If an item arrives damaged, contact us as soon as possible with your order number and photographs of the packaging and product so we can resolve it promptly.

If a product is faulty, you are entitled to a remedy under the Australian Consumer Law. Depending on whether the failure is major or minor, that remedy may be a repair, replacement or refund.

Contact our team before returning any item so we can confirm the correct process and return details. Returns sent without prior contact may be delayed.

Return instructions will be published on this page prior to launch.

Approved refunds are issued to the original payment method. Processing times depend on your payment provider.

Refund processing details will be confirmed on this page prior to launch.

Where an exchange is available, it will be arranged with you directly by our team after your return has been confirmed.

Where a return is required because an item is faulty, damaged or incorrectly supplied, we cover the reasonable cost of return. Arrangements for other return types will be confirmed on this page prior to launch.

Some products cannot be returned once opened, for health, hygiene or safety reasons. Any such products will be clearly identified before purchase.

This does not affect your rights where a product is faulty or not as described.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or removes those rights.

To begin a return or ask a question about this policy, contact our team through the contact form with your order details.